Returns
All sales are final. No refunds will be issued under any circumstances, except in the case of an incorrect or defective item. No changes can be made once an order is placed. Customers acknowledge this final sale policy at checkout and by completing payment. If an exchange is permitted, item(s) must be unworn, unwashed, undamaged, with tags still attached and in their original packaging. Return labels can only be provided to U.S. addresses. Additional shipping costs are not compensated. Customers are responsible for return shipping unless otherwise specified. Exchanges or store credits must be requested within 7 days of delivery. Refunds to the original payment method are not available. Store credit or an even exchange are the only options offered for fit or preference issues. If you receive an incorrect or defective item, you must notify us within 48 hours of delivery with photo evidence, and we will provide instructions for return or exchange.Subjective dissatisfaction (style, color preference, or quality expectation) does not qualify as defective and is not eligible for refund.
Shipping
Note: water when dry™ is not liable for any lost, stolen, or damaged items during shipping.
All orders are shipped from Orlando, FL. Please allow 7–10 business days for processing before shipment. Ground shipping typically takes 5–7 business days. You will receive an email with tracking information once your order ships. If the address provided at checkout matches the address marked as “delivered” by the carrier, we are not responsible for misplaced, stolen, or unclaimed packages. These are non-refundable. Certain misunderstandings may apply, but customers must provide evidence when contacting support@waterwhendry.com so we can attempt to assist. All international customers have the option to pre-pay for duties and taxes at checkout. Regulations vary by country. If duties/taxes are not prepaid, customers are fully responsible for these costs upon delivery. These fees are determined by the destination country’s customs agency and cannot be controlled by water when dry™. If duties/taxes are not paid and the package is refused or returned, the order is non-refundable.
Sizing
Sizes listed in descriptions are approximate and measured flat. Actual fit may vary, as many of our products are handmade or hand-finished. Sizing may differ between production lots. In some dyeing processes, fabrics may shrink or expand slightly, which is considered normal.
Color
Due to variations in device screens, colors may appear differently across phones, tablets, and computers. Dye lots and fabrics may vary slightly between production runs. These variations are not considered defects and are not grounds for refund.