Returns
All sales final. No changes can be made once an order is placed. If you have received an incorrect or defective item, contact us at support@waterwhendry.com
If an exchange is permitted, item(s) must be returned must be unworn, unwashed, and undamaged, with tags still attached and in their original packaging. The additional shipping cost are not compensated. Return Labels can only be provided to US addresses.
Shipping
Note: water when dry™ is not liable for any lost, stolen, or damaged items during shipping.
All orders are shipped from Orlando, FL. Allow an additional 7-10 business days for processing times. You will receive an email with your tracking information once your order ships. Current shipping time frames are 5-7 business days for ground shipping.
water when dry™ is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. Certain misunderstandings may apply but evidence must be recorded, please contact support@waterwhendry.com and we will try our best to assist you with this matter.
All international customers now have the option to pre-pay for any potential duties & taxes upon check out. Regulations for import duties and taxes vary from country to country.
Please note: If you decide not to pre-pay for any duties & taxes upon checkout, we are not liable for these costs. These costs are determined by the destination country's customs agency; therefore, water when dry™ has no control over them. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.
Sizing
Sizes of items listed in descriptions are approximate and are measured as the overall width laying down flat. The actual size may vary as many of the products we sell are hand made or hand finished. Sizes may vary among different production lots of the same item. In some dying processes, fabrics may shrink or expand and it is difficult to exactly control the final size.
Color
Due to variations of color settings and qualities of phone/tablet/computer screens, it is unavoidable that colors will appear differently for everyone. Color dyes within an item may vary due to different yarns or fabric contents. Colors may vary among different production lots of the same item.